Information Technology.
Empower Your IT Department with Automation
Expand your IT department’s toolkit with automation to efficiently manage information across the enterprise while saving time and resources.
From scanning hard copies into an electronic format, or scanning and hosting all your electronic documents in a secure environment, Ascentas can help.
Define the project scope, receive a detailed implementation schedule, and delivery plan so you have a clear understanding of your project from start to finish.
Ascentas have been actively managing millions of images for their digital storage clients for over 30 years and were the UK’s first fully cloud based document management and scanning company.
Get the Full Picture on Cases
Ensure you’re getting all the information you need to support those who need IT services. With digital forms and workflows, you can set up a streamlined process for reporting, tracking and following up on requests to accelerate case resolution.
Quickly Retrieve Information
Provide effective support where and when your organisation needs it. With a secure, centralised repository that can be hosted on an AWS-backed cloud infrastructure, IT team members can easily store, retrieve and share information to keep cases on track.
Gain Actionable IT Insights
Identify trends in your IT infrastructure to inform decisions on where to innovate next. Use audit trails to track actions performed on support requests, and build reporting and analytics dashboards to transform observed data into valuable insights.
See what you can do with Laserfiche
Helpdesk Support Requests
Streamline support ticket management using custom workflows or prebuild processes from the Laserfiche Solution Marketplace.
Support Resource Hosting
Provide a centralised repository on a secure, AWS-backed cloud platform that provides documentation, quick guides and FAQs.
Network Access Requests
Accelerate access requests with prebuilt IT process automation workflows from he Laserfiche Solution Marketplace – or via custom workflows.
Hardware Checkout
Collect information on employee-rented devices with digital forms, so you can easily identify them if they’re lost or compromised.
