Keep case workers in the field and out of filing cabinets.
Case Management is a collaborative process which: assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet and complete an investigation that must be conducted, a service request that must be fulfilled or an incident or issue that must be resolved.
With anytime access to client files, service request forms and more, our solutions for Case Management will enable you to work smarter.
From scanning hard copies into an electronic format, or scanning and hosting all your electronic documents in a secure environment, Ascentas can help.
Define the project scope, receive a detailed implementation schedule, and delivery plan so you have a clear understanding of your project from start to finish.
Ascentas have been actively managing millions of images for their digital storage clients for over 30 years and were the UK’s first fully cloud based document management and scanning company.
Quickly intake, process and file all documentation for financial assistance, service desk, educational, housing and more.
Automatically extract data from electronic, PDF and scanned forms, eliminating the need for manual indexing, sorting and filing.
Eliminate paper with client e-forms submissions and processing with modern web forms that simplify creation and data collection.
Provide offsite access and automatic updates to case workers, supervisors and other administrators.
Reduce non-billable time wasted by staff searching for the right folder, file, and version number. Instantly locate any client’s complete, most up-to-date paperwork using multiple search options
Maintain a source of truth by organising and managing content in one intuitive platform, where employees can easily find files, keep track of versions, collaborate and share content links.
Take on everyday business challenges with a drag-and-drop, low-code/no-code process automation platform that allows you to deploy solutions quickly, without the need for additional IT resources.
Teams are always looking to boost productivity. Low-code/no-code process automation lets teams adapt to changing needs and realise digital transformation faster.
Train software bots to automate and speed up time-consuming, repetitive tasks. Extract metadata and searchable text from scanned documents and invoices with Smart Content Capture.
Reduce your costs, increase productivity and mitigate your business risks.
We partner with you as your Virtual IT Department, allowing you to focus on running your business not your technology.
As a Microsoft Cloud Solution Provider and Microsoft Partner, Ascentas can help you prepare for migration to M365 or an Azure environment and then manage the migration of data into the Microsoft Cloud.
A solution that provides records management tools to support your regulatory compliance and maintains a set of industry standard compliance certifications and attestations such as SOC 2 Type 2 Plus, HIPAA, VPATs, DoD 5015.2, ISO27001 and VERS v2.
Assign security restrictions so that employees can only access the files they require to do their jobs. Protect sensitive documents and track when users open, edit, delete or even attempt to open case files.
From records creation to final disposition, promote compliance across all stages of your content with extensive records management tools to auto-set retention schedules, generate reports and manage dispositions.
Do not neglect the security aspect of looking after confidential data.
Choose from locked containers, paper sacks or having your boxes picked up directly from your office on a schedule or as-needed basis from uniformed screened and fully insured Ascentas personnel.
After destruction and where possible, waste material is baled and sent for recycling. Recycling our clients securely destroyed documents is our way of giving back to the world which we occupy.
Streamline Client Intake
Quickly intake, process and file all documentation for financial assistance, medical care, housing, and more using a cloud-based, secure repository. Allow staff to upload, scan or submit forms and other documentation from anywhere they’re working.
Get Critical Services Signed Off On
Enable case workers, supervisors and other administrators to approve requests and processes offsite with automated, digitised workflows. Make it easy for staff to locate client information to inform decisions and escalate or expedite critical cases.
Protect Client Information
Store sensitive client information in a centralised repository with security controls, so that only authorised staff can have access. Implement retention schedules, so staff are informed when they can archive documents related to closed cases.
Jumpstart the client intake process by digitising paperwork and storing the information in a secure, accessible, cloud-base repository.
Track hours and ensure accurate billing with custome processes or prebuilt workflows from the Laserfiche Solution Marketplace.
Reporting and Documentation
Support transparent, auditable reporting using a centralised repository with a full set of records management features.