Customer Service.
Elevate the Customer Service Experience with Automation
Drive efficiency and responsiveness among customer service teams, and save customers’ time with robust process automation tools and a centralised repository.
From scanning hard copies into an electronic format, or scanning and hosting all your electronic documents in a secure environment, Ascentas can help.
Define the project scope, receive a detailed implementation schedule, and delivery plan so you have a clear understanding of your project from start to finish.
Ascentas have been actively managing millions of images for their digital storage clients for over 30 years and were the UK’s first fully cloud based document management and scanning company.
Simultaneously edit content with other team members, leave comments, add annotations and more, all while being able to track changes and versions.
Automatically extract data from electronic, PDF and scanned forms, eliminating the need for manual indexing, sorting and filing.
Eliminate paper with client e-forms submissions and processing with modern web forms that simplify creation and data collection.
Find information fast and simple; edit and comment on documents or process them in workflows.
Reduce non-billable time wasted by staff searching for the right folder, file, and version number. Instantly locate any client’s complete, most up-to-date paperwork using multiple search options
Maintain a source of truth by organising and managing content in one intuitive platform, where employees can easily find files, keep track of versions, collaborate and share content links.
Take on everyday business challenges with a drag-and-drop, low-code/no-code process automation platform that allows you to deploy solutions quickly, without the need for additional IT resources.
Teams are always looking to boost productivity. Low-code/no-code process automation lets teams adapt to changing needs and realise digital transformation faster.
Train software bots to automate and speed up time-consuming, repetitive tasks. Extract metadata and searchable text from scanned documents and invoices with Smart Content Capture.
Reduce your costs, increase productivity and mitigate your business risks.
We partner with you as your Virtual IT Department, allowing you to focus on running your business not your technology.
As a Microsoft Cloud Solution Provider and Microsoft Partner, Ascentas can help you prepare for migration to M365 or an Azure environment and then manage the migration of data into the Microsoft Cloud.
A solution that provides records management tools to support your regulatory compliance and maintains a set of industry standard compliance certifications and attestations such as SOC 2 Type 2 Plus, HIPAA, VPATs, DoD 5015.2, ISO27001 and VERS v2.
Assign security restrictions so that employees can only access the files they require to do their jobs. Protect sensitive documents and track when users open, edit, delete or even attempt to open them.
From records creation to final disposition, promote compliance across all stages of your content with extensive records management tools to auto-set retention schedules, generate reports and manage dispositions.
Do not neglect the security aspect of looking after confidential data.
Choose from locked containers, paper sacks or having your boxes picked up directly from your office on a schedule or as-needed basis from uniformed screened and fully insured Ascentas personnel.
After destruction and where possible, waste material is baled and sent for recycling. Recycling our clients securely destroyed documents is our way of giving back to the world which we occupy.
Serve Customers Better
Increase customer satisfaction with a customer service team that has the right information at the right time. Digital forms save time and increase the accuracy of customer information, while a centralised customer document management repository keeps information secure and accessible.
Improve Follow-Up Times
Close cases faster and more effectively by fostering strong communication with customers and among team members. Utilise automated workflows to route information among team members and to update customers on the status of cases.
Enhance Transparency
Improve trust with customers by enabling them to easily access information relevant to their case. Leverage public portals to give customers the ability to view critical information, and use digital forms to allow them to accurately submit case information.
See what you can do with Laserfiche
Application Processing
Easily process and approve customer applications for available services and programs using digital forms along with automated workflows.
Public Records and Information
Give those your organisations serves access to documents relevant to their requests, such as subject SARs, authorisations and verifications.
Customer Services Follow-Up
Use customer service automation to quickly route information between team members as needed to ensure quick turnaround on cases.
Support Ticket Submissions
Offer a convenient way to submit case information using custom processes or prebuilt solutions from the Laserfiche Solutions Marketplace.
