Customer Service.
Elevate the Customer Service Experience with Automation
Drive efficiency and responsiveness among customer service teams, and save customers’ time with robust process automation tools and a centralised repository.
From scanning hard copies into an electronic format, or scanning and hosting all your electronic documents in a secure environment, Ascentas can help.
Define the project scope, receive a detailed implementation schedule, and delivery plan so you have a clear understanding of your project from start to finish.
Ascentas have been actively managing millions of images for their digital storage clients for over 30 years and were the UK’s first fully cloud based document management and scanning company.
Serve Customers Better
Increase customer satisfaction with a customer service team that has the right information at the right time. Digital forms save time and increase the accuracy of customer information, while a centralised customer document management repository keeps information secure and accessible.
Improve Follow-Up Times
Close cases faster and more effectively by fostering strong communication with customers and among team members. Utilise automated workflows to route information among team members and to update customers on the status of cases.
Enhance Transparency
Improve trust with customers by enabling them to easily access information relevant to their case. Leverage public portals to give customers the ability to view critical information, and use digital forms to allow them to accurately submit case information.
See what you can do with Laserfiche
Application Processing
Easily process and approve customer applications for available services and programs using digital forms along with automated workflows.
Public Records and Information
Give those your organisations serves access to documents relevant to their requests, such as subject SARs, authorisations and verifications.
Customer Services Follow-Up
Use customer service automation to quickly route information between team members as needed to ensure quick turnaround on cases.
Support Ticket Submissions
Offer a convenient way to submit case information using custom processes or prebuilt solutions from the Laserfiche Solutions Marketplace.
