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  /    /  Proactive IT Support Solutions
Proactive IT Support
Focus on running your business, not your technology

Reduce costs increase productivity

Proactive IT Support is designed to reduce your costs, increase productivity and mitigate your business risks, we partner with you as your Virtual IT Department, allowing you to focus on running your business not your technology.

Our relationship with you begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform threat analysis to determine your business risk


Microsoft are the first cloud provider recognised by the European Union’s data protection authorities for their commitment to rigorous EU privacy laws.


Azure’s competitive pay-as-you-go services match usage with demand, allowing capital to be freed up to invest elsewhere within your organisation.


Scale up or down to match demand. Have you got multiple networks across the world? No problem, Azure can be deployed across them all with ease.

Managed IT Solutions

Everything your company needs in one simple support package


Complete support for one Flat Monthly Fee

We become an extension of your business, and true partner. Because our service plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship.

You didn’t open your business so you could manage and maintain servers, cloud environments, handle daily computer issues and maintain system and infrastructure backups.  We did!

Managed IT Support in One Outstanding Proactive IT Package

Our Proactive IT Support package makes it easy to plan your IT budget so there are no surprises down the line.  It is £80 per employee per month (ex VAT).  There are no hidden charges and you’ll get everything your company needs for straightforward IT.

It's an Easy Process

Working with an Ascentas representative, we will discuss your environment and your individual requirements. If you have five or five hundred employees, we will suggest the best solution to fit your exacting needs or suggest alternatives and improvements to your existing infrastructure. 

For most organisations, our Complete Proactive IT Support Package is all they need, but you might like to look at our Pick’n’mix range of solutions.  

What you'll get

You’ll get unlimited support and assistance. Each member of your team will be supported on whatever device they choose to use.

You get Microsoft 365 Business Premium for your users. That’s the latest versions of Word, Excel, PowerPoint, and more for your team. Connect with customers and co-workers using Outlook, Exchange, and Teams. Manage your files from anywhere with 1 TB of cloud storage on OneDrive per user. Defend your business against advanced cyberthreats with sophisticated phishing and ransomware protection. Get upgrade rights to Windows 10 Pro from Windows 7 Pro or 8.1 Pro. Plus loads more.

Obviously, you can submit a support ticket via email, but why don’t you chat or talk to us instead.

Proactive support doesn’t wait for something to go wrong, it continuously monitors your technology looking for potential issues before they happen.

Our backup solution continuously backs up your data throughout the day (even data stored in cloud environments like Microsoft 365 and Google Cloud).

Even with Microsoft 365, you still need to take extra precautions to avoid data breeches wherever possible. The Ascentas Spam Filter service offers your business the highest levels of full stack email security. We filter spam, viruses, ransomware (including CryptoLocker & WannaCry), phishing, spoofing, and fraud attempts in the cloud. You avoid data loss and email downtime whilst increasing your employees’ productivity.

The Ascentas Spam Filter service offers the highest detection rates in the market with a guaranteed spam detection of 99.9% and a virus detection of 99.9%. It protects your mail server from DDoS attacks and your users from phishing emails. Over 95% of all spam is blocked at our boundary, and as a result the quarantine remains clear and easy to manage.

Every email will get a full, dynamic, and professional email signature when sent from any web-enabled device, including mobiles and Macs.

Ascentas has a proven approach to help you migrate, modernise and digitally transform your business. Start your journey today!

Pick'n'mix is alive and kicking!

If our Complete Package isn’t for you, then why not look at our individual solutions and build your own solution (we’ll help you choose).