Reduce business challenges and complexities
Case Management is a collaborative process which: assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet and complete an investigation that must be conducted, a service request that must be fulfilled or an incident or issue that must be resolved.

Improve response times
Quickly intake, process and file all documentation for financial assistance, service desk, educational, housing, and more.
Document Management
Automatically extract data from electronic, PDF and scanned forms, eliminating the need for manual indexing, sorting and filing
Mobile Content
Upload photos from mobile devices and cameras directly into client files
E-Forms
Eliminate paper with client e-forms submissions and processing
eSignature
Allow clients to sign documents electronically to reduce processing time
Reduce service delays and expedite decisions
Provide offsite access and automatic updates to case workers, supervisors and other administrators.
Email Notifications
Send automatic email notifications when a new case is assigned.
On-The-Go
Access and update case documentation on laptops, tablets and smartphones.
Search
Instantly locate any client’s complete, most up-to-date paperwork using multiple search options.
Routing
Route critical cases to an expedited queue with one click.


Ensure client security
Assign security restrictions so that employees can only access the files they require to do their jobs.
Granular Security
Protect sensitive documents like birth certificates and medical history forms from unauthorised access, printing or export.
Audit
Track when users open, edit, delete or even attempt to open case files.
Records Management
Automatically route closed cases for disposition.
Control External Access
Provide controlled access of specific case files to other entities.
Let Ascentas Support your business
From NHS to Private Medical organisations, we scan and index patient files swiftly and securely. Completed in a format suitable for uploading directly into your practice management software.
With the flexibility and scalability to fulfil all types of scanning projects, from small receipts to large format documents, we can digitise to your required format including TIFF, PDF and searchable PDFs.
With 24/7 server monitoring, we receive the data necessary to identify, diagnose, and resolve network issues before they cause an outage or significant impact on your business.
A range of proactive IT services, including 24/7 remote monitoring for servers and desktops. We can actually identify and fix issues before you know they’ve even occurred.
Documents stored in filing cabinets or boxes offsite or onsite can be scanned as bulk or proactively over time to save ongoing storage costs and cut down retrieval time and expense.
Documents from your offices, offsite storage facilities or from third party storage providers can be collected and digitised saving you time and money in recurring storage and retrieval costs.
From A3 to A0, our large format scanning service provides digitisation and conversion of documents such as technical drawings and building plans.
We have the ECM solutions to reduce clutter while increasing data and process visibility and accessibility, ultimately saving you time and significantly lowering costs.
We scan all documents. From client files, contracts, deeds, and compensation claims to death certificates, wills, mortgage files, and non-disclosure agreements.
Synchronise an on-premise domain controller with your Azure AD environment with our support and expertise.
Automated invoice processing services help streamline your accounts payable department. We can scan and digitise all AP documents.
Microsoft 365 is a powerful suite of products including Word, Excel, PowerPoint, Teams, SharePoint, OneDrive and loads more. We'll ensure your environment is setup and configured correctly - saving you money.
Automation reduces cost and time. Our solutions will digitise and automate your business processes to help you keep up with the ever increasing customer expectations.